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Is the site secure?
Yes, the site is secure, we
use Godaddy.com SSL certificate, and to increase protection our server also
has a SSL certificate
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Is the Personalization free?
The personalization is FREE on all of the items within our site
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What would you recommend for the item to make it last longer?
You can use a polyutherine, water based liquid to gently go over the area you want to protect.
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| | Do the designs done on blank items free?
Yes, our designs on our items are hand-painted free.
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Are all the items personalized by hand?
Yes, for now everything is hand-painted, the items can only be personalized this way. However in the coming months we will add
metallic items.
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Do you give discounts on large orders?
Yes, we can give discounts on large orders, must have at least 10 of the same item, not including party favors.
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Do you do custom order?
We do some, it really depends on the order, if you want to match the room colors, and so on, you can email us at
info@madeurway.com, and we will
be able to give you a better answer. It always depends on the complexity of the design.
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How often do you add products to the site?
We are continuously adding products, please check with us often.
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Do you have gift registry available for showers?
Currently we do not have an option for gift registry, but we are planning on adding one by the end of the year.
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Are there refunds?
Because the items are personalized, we cannot do any refunds.
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If my order is wrong, what am i suppose to do, since there is no refunds?
Please email us a picture of the item at
info@madeurway.com, we would have to review the item before we can issue an exchange.
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I have a charge from "Personal Lines" on my credit card statement, is it the same company?
"Personal Lines" is our parent company, all of our credit card processing goes through "Personal Lines".
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If I live traveling distance from the store, can I pick up my order from the store?
Yes, you are more then welcome to stop at our location to pick your order, please see our contact us page for directions.
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